Returns & Refunds

Returns, Exchanges, and Refunds

Customers should contact OG Carecraft promptly if they receive a damaged, defective, incorrect, or incomplete order.

Requests may require order details, photographs, or other reasonable evidence.

For hygiene and safety reasons, opened or used skincare and cosmetic products may not be eligible for return or exchange, except where required by applicable law or where the product is defective or incorrectly supplied.

Refunds and exchanges will be assessed according to our applicable return policy and relevant consumer protection laws.

Any approved refund will be processed through an agreed payment method within a reasonable period.

Please contact us before returning any product so we can provide instructions.